Feel strong. Live healthy. Start on your plate. Natural products that fuel your body and mind.

Product Information

Do your products have organic certifications?

Yes, many of our products are certified organic, including the EU green leaf logo, which confirms they meet strict standards for cultivation, processing, and packaging. Looking for a specific product? Just type its name and we’ll check the certification for you. You can also use our ‘Organic‘ filter to quickly find certified items.

We carefully source our ingredients from trusted suppliers and producers who focus on quality and sustainable practices. Want to know more about a specific product? Let us know and we’ll share the producer and a quick brand story. Transparency matters to us, every product clearly shows who made it and where it comes from. Curious about our partners? Check them out and see why we chose them.

Yes, many of our products are organic and meet strict ecological standards. We’re constantly working to expand our organic range, but not every product is certified just yet. Want to check if a product is organic? Use our ‘Organic‘ filter to browse certified options.

Yes! We offer a wide selection of gluten-free products. You can use our ‘Gluten-Free Diet‘ filter to quickly find what you’re looking for. 

Yes, we offer a great range of lactose-free products. Use our ‘Vegan and Plant-Based Diet’ filter to explore.

Yes, we have a wide range of vegan products. We’re committed to supporting different diets and nutritional needs. Use our ‘Vegan and Plant-Based Diet‘ filter to browse the options. 

Yes, you’ll find a great selection of keto-friendly products in our shop. Use our ‘Keto Diet‘ filter to find them easily.

We don’t have a direct “No Added Sugar” filter.
If you’re wondering about a specific product, check the ingredients listed on the product page.

Yes, we’ve got a solid selection of high-protein products. Check out our ‘Plant-Based Superfoods and Protein‘ collection to explore what’s available.

Some of our products may contain allergens or traces of them.
We’re fully transparent, all ingredient information is listed in the product’s ‘Ingredients’ section.
If you have allergies, always double-check the label and consult your doctor if needed.

Each herb and superfood has unique properties. Some support immunity, others aid digestion, focus, or energy.
Browse our health filters or explore our functional bundles to discover what fits your needs. 

It depends on the product type. As a rule of thumb:
– Herbs and spices: up to 24 months in a dry, dark place
– Superfoods (e.g. spirulina, maca, chlorella): 12–24 months if sealed
– Freeze-dried fruits and veggies: up to 24 months if unopened
– Oils and extracts: 6–12 months after opening, depending on the type
Each product has a ‘best before’ date and storage instructions on the label.

We use paper bags, cardboard boxes, recyclable plastic containers, and eco-friendly foil packs. We’re constantly working with suppliers to improve our packaging and find better planet-friendly alternatives. You’ll find the packaging material info on each product label.

Dosage and usage depend on the product. You’ll find this info on the packaging. For herbs and supplements, we usually list a daily recommended amount. 

No, we do not test our products on animals. We only work with suppliers who follow ethical standards and avoid animal testing.

Returns and Complaints

How can I return a product?

You can return a product within 14 days of receiving your order. Just fill out our return form and we’ll send you detailed instructions. Return shipping costs are covered by you. Once we receive and verify the package, you’ll get your refund within 5 business days.

You have 14 days from the day you receive your order to return a product. It must be unopened and in its original, undamaged packaging. Return shipping costs are your responsibility. We’ll refund your money within 5 business days of receiving the package. To start a return, use this form.

Return shipping is paid by the You. If you return the entire order, we’ll also refund the cost of the cheapest available shipping method. For partial returns, we only refund the value of the returned items. The money will be sent within 5 business days of receiving your return. See our full return policy here.

We’ll do our best to handle your return quickly. Usually, it takes up to 5 business days from the moment we receive your package. Your refund will be sent to the same payment method you used when placing your order. Full return details here.

We’re really sorry this happened! If the item is damaged, report it to the courier upon delivery and ask for a damage report – we’ll need it for the claim process. Picking up from a point? Let the staff know and ask for confirmation. Using a parcel locker? Take a photo **before opening** and file a claim using our form. If you received the wrong product, use the same form and we’ll send out the correct item right away.

We don’t offer direct exchanges. If you’d like a different product, simply return the unopened item within 14 days and place a new order. You’ll find all return details here.

Yes, you can return a product within 14 days if it’s unopened and in its original condition. You cover the return shipping, and we’ll refund you within 5 business days of receiving the package. More info in our return policy

For hygiene and safety reasons, we can’t accept returns of opened food products or dietary supplements. Products damaged due to customer misuse are also non-returnable. See all exceptions here.

You can file a complaint using our online form. Make sure to include photos and your order number – this helps us solve the issue faster. We’ll review your complaint within 14 days, often much sooner.

If your package was damaged or opened, report it to the courier and ask for a damage report – we’ll need it for the claim process. If you picked it up from a point, tell the staff and ask for confirmation. For parcel lockers, take a photo before opening and file a claim here. We’ll ship a replacement within 24–48 hours (except on holidays).

Loyalty Program and Discounts

Do you offer discounts for regular customers?

Yes, we offer discounts through our loyalty program ‘Your Healthy Points’. For every purchase, you earn points that can be used as discounts. No minimum spend, no limits. Points never expire and can be used anytime, even on shipping costs. You also earn points for leaving reviews, referrals, and completing your profile. Learn more here.

We don’t use discount codes. All discounts are automatically applied through our ‘Your Healthy Points’ loyalty program. You earn points for shopping, reviews, and referrals. Use your points whenever you want. There are no limits, and you can even apply them to shipping. Check your balance in your cart or profile. Full program details here.

We don’t use discount codes. Discounts are automatically applied through our ‘Your Healthy Points’ program. No need to enter anything. You decide how many points to use and when. They can cover your entire order, including delivery. Note: loyalty discounts can’t be combined with other promotions. Learn more.

We don’t offer separate bulk discounts, but the more you buy, the more loyalty points you earn in our ‘Your Healthy Points’ program. You can turn those points into discounts anytime, even for delivery costs. Details here.

Yes! Our ‘Your Healthy Points’ program includes a referral system. Each customer gets a unique referral link in their profile. When someone places an order using your link, you earn loyalty points. These points can be used for discounts, no limits. Learn more here.

You can sign up for our newsletter during checkout or in the page footer.
Just enter your email address to subscribe.
We’ll send you updates on new arrivals, healthy living tips, and special deals.

Account and Personal Data

Do I need an account to place an order?

Nope! You don’t need an account to shop with us. You can check out as a guest. But if you’d like to collect loyalty points or view your order history, creating an account is a good idea.

Forgot your password? No worries.
On the login page, click ‘Forgot password’ and enter your email address.
We’ll send you a link to set a new one. It only takes a minute.

You can update your info anytime by logging into your account.
Go to ‘My Info’ and make your changes, everything saves automatically.

Yes, your data is safe with us.
We use SSL encryption and follow all data protection regulations (GDPR).
We never share your info with third parties without your consent.

If you want to delete your account, just send us an email.
We’ll remove your account and personal data and confirm it by email once it’s done.

Yes! After logging in, you can add any product to your ‘Favorites’ list. It’ll be saved to your account so you can come back anytime. You’ll find the icon in the top right corner, next to the login button.

Conscious Choices and Lifestyle

Are your products 100% natural?

Most of our products are 100% natural and free from synthetic additives, artificial sweeteners, and unnecessary fillers.
We always clearly list all ingredients. 

We choose to work with European producers who share our values: quality, transparency, and ethical sourcing.
It’s not about proximity, but about philosophy.
Each brand we select must prove its standards through certifications and documented practices.

Many of our products are vegan.
Use our ‘Vegan and Plant-Based Diet‘ filter.

Absolutely. We minimize plastic, use recyclable packaging, and work with eco-conscious suppliers. Our logistics also prioritize low-impact delivery options. 

Yes, we carefully select partners who prioritize quality, transparency, and fair labor practices. We only work with brands that share our values.

Yes. None of our products are tested on animals. We work only with suppliers who follow ethical and cruelty-free standards.

Transparency, quality, education, natural ingredients, and respect for people and the planet. Learn more in the “Who We Are” section or explore our value-driven collections.

Yes! Use our dietary filters like ‘Keto Diet‘ or ‘Vegan and Plant-Based Diet‘ to find products that suit your needs.

We don’t do hype.
We focus on facts, science-backed ingredients, and clear communication.
No fluff, no buzzwords. Just honest products and real support.
You can learn more about our partners and their certifications on the Our Partners page.
Customer reviews are available on each product page.

Contact and Customer Support

How can I contact you?

Need personal help?
You can simply reach us via contact form. We’ll be happy to help.

We’re a small, family-run team and try to be available every day. We may not respond instantly, but we’ll get back to you within 24 hours.

We don’t operate a physical store, we’re online only. This lets us focus on quality products, fast delivery, and supporting customers across Europe.

Message us!
We’ll be happy to help, and your feedback helps us improve our tools for everyone.

We don’t take phone orders. All purchases go through our online shop. This ensures full control over availability, payments, and your data security.

Yes! Our blog is full of reliable info on healthy living, natural supplements, and mindful eating. You’ll find helpful tips, honest insights, and real inspiration, no marketing fluff.

We don’t send out product samples. But we do provide plenty of info to help you make confident decisions.
Reach product description, full ingredients, usage tips, and customer reviews.
Got questions? Just ask, we’re here to help.

You can leave a product review right on its page.
Just click ‘Add Review’ and fill out the short form.
Want to review our store? Head over to our Google page.
Every message helps us grow. Thank you!

Orders and Delivery

How long does order processing take?

We usually prepare orders within 1–2 business days. Shipping is handled by Bpost – it typically takes 1 day in Belgium and the Netherlands, and 2 to 5 days for other countries. We’ll email you a tracking link as soon as your package is on the way.

Shipping fees depend on your country and package type. Standard Bpost shipping for parcels up to 2kg costs:
– €5.15 (net) to Belgium
– €11.75 (net) to the Netherlands, Germany, and France
You’ll always see the exact shipping cost in your cart before placing the order.

We don’t offer free shipping by default, but you can cover the cost with loyalty points from our ‘Your Healthy Points’ program.
You choose how many points to use, including for shipping!

You can pay with card, SEPA transfer, Bancontact, iDEAL, Carte Bancaire, PayPal, Apple Pay, Google Pay, or Klarna.
All payments are processed through a secure online system.

If your order hasn’t been packed yet, we can update the delivery address. Just message us ASAP via chatbot or contact form. We’ll do our best to catch it in time!

You can cancel your order as long as it hasn’t been packed yet. Contact us as soon as possible via contact form. If we haven’t started processing it yet, we’ll cancel and refund you via your original payment method.

Once your package is shipped, you’ll get an email with a tracking link. Want help checking your order status? Just send us your order number or email address!

We ship with Bpost. In some countries, Bpost partners with local couriers, but you can track the whole delivery with one link.

We ship to all EU countries. Want to order outside the EU? Contact us via the contact form.  We’ll see what we can do!

You can track your package under ‘Your Orders’ in your account. If the status hasn’t changed for a while or something looks wrong, let us know. We’ll contact the courier to speed things up.

Ingredients, Storage, and Product Usage

Are your supplements suitable for vegans?

Some of our supplements are suitable for vegans. Each product label and description clearly indicate whether it’s vegan-friendly. You can also use our ‘Vegan and Plant-Based Diet‘ filter to browse vegan options.

It depends on the type of product. Most powders and capsules should be used within 2–6 months of opening, provided they are stored in a dry, cool place. Check the label for exact storage instructions.

Many of our products are free from artificial preservatives. If any are used, they will always be listed in the ingredient section of the product label and description.

It depends on the type of supplements and your individual needs. Always check the product label for dosage instructions. If you’re unsure, consult your doctor.

Please consult your doctor before using any supplement during pregnancy or breastfeeding.

Some of our products are suitable for children, but it depends on the age and needs.
Check the label for age recommendations. Always consult a pediatrician before use.

Each product has detailed allergen info listed on its label and online description. Use our filters like ‘Gluten-Free Diet‘ or ‘Vegan and Plant-Based Diet‘.

It depends on the product. Some ingredients are heat-sensitive and should not be exposed to high temperatures. Usage tips are on the label.

Each body is different, and effects may vary. Read the product description and consult a healthcare professional if you’re unsure.

Results vary depending on the supplement and your personal health. Some products work within days, others may require weeks.

Product Quality and Safety

Are your products lab-tested?

Yes, many of our products are tested in certified laboratories to ensure they meet our safety and quality standards.

Our products may carry certifications such as organic (EU green leaf), GMP, and others depending on the supplier. You’ll find these listed on each product page or label.

Many of our supplements are tested for heavy metals such as lead, arsenic, cadmium, and mercury. 

We collaborate with trusted suppliers and verify purity through independent lab testing and documentation.

Some products may be suitable, but always consult your doctor before using any supplement during pregnancy or for children.

Yes, most of our products are microbiologically tested to ensure they are free from harmful bacteria, molds, or yeasts.

No. We do not sell products with genetically modified organisms (GMOs). Our focus is on natural, clean-label ingredients.

Yes, each product is backed by documentation from the producer, including test results, specifications, and compliance certificates where applicable.

Yes, many of our supplements are produced in GMP-certified facilities. This ensures consistent quality and compliance with hygiene standards. You’ll find this info on the label.

If you have concerns about a product’s quality, please use our complaint form. Include your order number and a photo if possible. We’ll resolve it as quickly as we can.

Education and Product Selection

How do I choose the best product for my health goal?

Each health goal corresponds to a functional set like “Energy and Endurance” or “Beautiful Skin Hair and Nails“.
These sets group products by how they work in your body – from hydration to regeneration.
Start by exploring a set that fits your needs.

Many of our products are designed to complement each other within functional sets.
For example, energy-boosting and recovery-supporting ingredients often work together.
For safety, always check product descriptions and consult your doctor when in doubt.

Ashwagandha, Bacopa monnieri, Lion’s Mane, and Rhodiola are top choices for cognitive function and stress resilience. You’ll find these in our “Focus and Mental Clarity” filter and sets designed for performance and mental endurance.

Look for sets and products focused on immune resilience – like acerola, Reishi mushrooms, blackcurrants, or vitamin D3 + K2. These support defense mechanisms and recovery. See our “Immune Support” section to explore.

Adaptogens like Rhodiola, Ashwagandha, or Schisandra help the body adapt to stress and maintain balance. Unlike symptom-specific supplements, adaptogens work systemically and appear across multiple functional sets like “Energy“, “Mood”, or “Stress Recovery“.

Superfoods are nutrient-dense and naturally support energy, immunity, skin, or digestion. Choose products with known active ingredients (like vitamin C or polyphenols) and minimal processing. Each functional set includes superfoods selected for their real health impact.

A standardized extract means the product contains a defined amount of an active substance (e.g., “5% withanolides” in Ashwagandha). This ensures consistency in effect across batches. You’ll find this info in the ingredient or benefits section of each product.

Sets focused on metabolism include products like freeze-dried pineapple (bromelain), green tea (catechins), maca (adaptogen), or fenugreek (glucose control). Explore the “Metabolic Health” tag to view the full range. 

Start with gentle herbs found in beginner-friendly sets: chamomile, nettle, holy basil, or acerola. They’re supportive yet mild, with a long history of safe use. Use the “Start Here” collection to explore.

Children, Seniors, Pregnancy

Are your products safe for children?

Some of our products are suitable for children, but always check the age recommendation on the label. For any supplement use, especially for young children, consult a pediatrician.

Look for products with clear age guidance like acerola, chamomile, or freeze-dried bananas. You can also use the “For families and children” filter to browse all options.

Always consult your doctor before using any supplement during pregnancy or while breastfeeding. Product labels and descriptions provide available safety information, but medical advice is essential.

Vitamin C-rich products like acerola, freeze-dried blackcurrant, and natural sources like honey or elderberry are popular choices. Explore our “Immune Support” filter to find child-friendly options.

Yes, some of our products may be suitable, such as High Concentrate Omega-3 or vitamin D3 + K2 – but please consult your healthcare provider before use.
Labels contain key safety info for each product.

These are potent superfoods.
While some parents choose them, it’s important to check the age recommendation and consult a doctor.
Labels list all ingredient details to help guide this decision.

Look for vitamin D3 + K2, collagen, sesame seed oil, or freeze-dried broccoli. These support calcium metabolism, joint elasticity, and structural strength. See our “Bone & Joint Health” filter. 

Always consult a doctor before using supplements with prescription medications.
Our products are natural, but some herbs may interact with drugs. Check the ingredient list and speak with your physician.

Try products rich in phytoestrogens and adaptogens like maca, shatavari, or red clover. These support hormonal balance and wellbeing.
Explore our “Hormonal Balance” collection to learn more.

Yes. Herbs like Bacopa monnieri, Lion’s Mane, and Panax ginseng are known to support cognition and focus.
Explore our “Focus and Mental Clarity” filter or functional sets dedicated to brain support.

Transparency and Quality

Can I see lab test results for a specific product?

When available, lab test summaries are shown on the product page or in the “Certificates and Testing” section. If not listed, contact customer support to check product-specific details.

Many of our products, especially superfoods and supplements, are tested for heavy metals like lead or mercury. Check the product page or contact us for product-specific test data.

Certifications vary by product. Look for EU Organic (green leaf logo), ISO, HACCP, GMP, or other local quality marks in the product description. Each product page lists the relevant certifications.

Most of our products are 100% natural. Free from synthetic additives, fillers, or artificial preservatives. We focus on clean, minimally processed ingredients. Check the “Ingredients” section of each product to confirm.

We work with suppliers who meet strict standards. Many of our products come from organic farming or are lab-tested for residues. Check the product description or contact us if you need lab confirmation.

We source ingredients from verified producers worldwide. Each product includes a description of origin and supplier, we believe in full transparency. Use the product label to learn more.

Some products, especially powders and extracts, undergo microbiological testing to ensure purity and safety. If test info is not listed, contact our team for help.

No. Our products are free from genetically modified ingredients. We support clean sourcing and natural integrity. If you want to confirm for a specific product, check the product descriptions or label.

It means minimal, recognizable ingredients.
No artificial additives, hidden fillers, or unnecessary extras. You’ll find full transparency in our product descriptions and labels.

Yes. All our producers are carefully selected and verified for quality, ethical standards, and sustainability. Each product includes producer info or a brand story. Want to learn more? Check the “Our Partners” section. 

Ordering and Availability

Can I reserve a product that’s currently out of stock?

We don’t offer product reservations. You can activate a “back in stock” notification on the product page to receive an email as soon as it becomes available again.

Please contact our support team as soon as possible. If both orders haven’t been processed yet, we’ll do our best to combine them.

We currently don’t offer in-person pickup. All orders are shipped directly to your address or parcel locker.

Not at this time. All products are shipped in secure, eco-friendly packaging, but without decorative wrapping.

On each product page, you can leave your email to be notified automatically when the product is back. No account is required, and you can unsubscribe at any time.

Yes, if available. The maximum quantity allowed per order is shown on the product page.
Some supplements are currently limited to a maximum of 3 units per order.
For larger quantities, feel free to contact us.

Yes, if it hasn’t been processed yet. Please contact support as quickly as possible – we’ll try to help.

At this time, we don’t offer scheduled shipping dates. All orders are shipped as soon as possible after confirmation. However, if you contact our customer support team, we’ll do our best to accommodate your preferences.

Our products do not require refrigeration or special cold-chain handling. They are shelf-stable and safe to ship in regular protective packaging, even during warmer seasons.

We do not currently issue pro forma invoices, as we don’t offer B2B sales. All purchases are handled directly through our online store for individual customers.

Invoices and Formal Documents

Do you issue VAT invoices for customers?

Yes, a VAT invoice is automatically issued for every order. No additional request or option is needed during checkout.

We currently do not offer B2B sales. All our products are intended for individual use and sold via our online store.

Lifestyle and Brand Philosophy

Where did the name tlhealth&nature come from?

The name reflects our philosophy: true living (tl) with health and nature in harmony.
It also refers to Thick Line BV – the company behind the brand.
tlhealth&nature is focused on functional foods and daily balance.

Absolutely. We focus on transparency, ingredient quality, and real benefits. Every product is selected to help you make better, informed choices that fit your needs and values.

We’re not just a store, we’re a guide.
We offer product sets designed around real health goals and transparent labels that help you make informed choices.

Yes, supplements are optional. We offer them to support you, not to replace real food.
A balanced, varied diet is always the foundation.

Transparency, education, personalization, and real benefits, not empty trends.
We’re here to support your lifestyle, not dictate it. Discover more about our values in the “Who We Are” section.

Yes! Use our filters and sets to explore by goal – whether it’s more energy, better focus, or balanced digestion. Our blog offer practical guidance at every step.

Yes. Many of our products support simplicity, presence, and balance. Clean ingredients, transparent labels, and multi-purpose uses are key.

Try gentle, foundational options like acerola, chamomile, nettle, or omega-3. These fit naturally into daily habits and support energy, mood, and immunity.

We regularly add new content and products based on your feedback, research, and seasonal needs. Follow our blog and newsletter to stay in the loop.

Yes. We consult with health experts to create better product sets and educational materials. Their input helps ensure quality, accuracy, and clarity in what we offer.

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